Support

Mole World is made and run by Pedro Vicente in Toronto, Canada. Email is the fastest way to reach a human — there is no ticket queue in front of it.

Reporting a Player

If someone is being abusive, harassing you, or posting objectionable content, report them in the game:

1. Tap the player's mole to open their player card.
2. Tap Report.
3. You will see a confirmation that the report was sent.

Every report reaches our moderation queue with the reported player's name and the room it happened in. We review reports within 24 hours and may warn, suspend, or permanently ban the account, and block the offender's network address.

You can also email [email protected] with the player's username and roughly when it happened — especially if the behaviour is serious or involves a minor. Those are handled first.

Blocking a Player

1. Tap the player's mole to open their player card.
2. Tap Block.

You immediately stop seeing their chat messages. Your blocked list is saved to your account, so it follows you to any device you log in from. To undo it, open the same player card and tap Unblock.

Chat Filtering

All chat passes through an automatic filter that masks offensive language before it reaches other players. The filter cannot catch everything, which is why Report and Block exist — please use them.

Account Help

Deleting your account

You can delete your account yourself, from inside the app:

1. Open Mole World and go to the login screen.
2. Tap the red trash-can icon.
3. Enter your account email and password.
4. Check your email for a confirmation code.
5. Enter the code to confirm.

If you cannot get into the app, email [email protected] from the address on the account and we will delete it for you.

Forgotten password

On the login screen, use the forgot-password link. We email a reset code to the address on your account. Codes expire, so use the newest one.

Forgotten username

Use the forgot-username link on the login screen and we will email your username to the address on the account.

Not receiving our emails

Check your spam folder. If nothing arrives within a few minutes, email [email protected] and we will sort it out manually.

Common Questions

Does Mole World cost money?

No. The game is free, there are no in-app purchases, and there is no way to spend real money in it. Coins and gems are earned by playing and have no real-world value. We will never ask you for payment details.

Are there ads?

No ads, and no advertising or tracking SDKs in the app.

What are notifications used for?

Only to tell you when one of your friends comes online. You can turn them off at any time in iOS Settings → Notifications → Mole World.

I lost progress or found a bug

Email [email protected] with your username and what happened. Screenshots help.

Which devices are supported?

iPhone running iOS 13 or later, and modern desktop browsers. Your account and progress are shared between them.